Privacy Statement for SMS Communications
Last updated: 11/9/2025
This privacy statement explains how we handle information when you choose to communicate with us by text message. By texting our business phone number, you agree to the practices described below.
1. Information We Collect
When you text us, we may collect:
- Your mobile phone number
- Any information you include in your messages
- The time, date, and content of our message exchange
We do not collect additional personal information through SMS unless you voluntarily provide it.
2. How We Use Your Information
We use the information you provide through SMS only to:
- Respond to your questions or requests
- Provide customer support
- Communicate about services you initiated contact about
We do not send marketing messages, promotional content, or mass texts. All messages are replies to conversations you start.
3. How We Share Your Information
We do not sell, rent, share, or trade your information.
We may share information only when necessary to:
- Provide services you request
- Comply with legal requirements
- Protect the rights and safety of our business and users
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Your Choices
You can opt out of SMS communications at any time by replying STOP.
You can request help by replying HELP.
Once you opt out, we will not send further messages unless you initiate a new conversation.
5. Data Security
We take reasonable steps to protect the information you share with us through SMS. While no system is perfect, we work to reduce risks of loss, misuse, or unauthorized access.
6. Third-Party Services
Our SMS communication may be delivered through a third-party provider (such as our phone or messaging platform). These providers may have access to message metadata only as needed to deliver messages. They are not permitted to use your information for their own purposes.
7. Contact Us
If you have questions about this privacy statement or your information, you may contact us at:
hello@thehitchedkitchen.com
The Hitched Kitchen LLC